Privacy Policy
At True Natural Gas, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, customer service, and other services.
1. Information We Collect
- Personal Identifiable Information: Your name, address, phone number, email, and service location.
- Account and Billing Information: Meter number, usage history, and payment data.
- Device and Technical Information: Browser type, IP address, and access times when using our website.
2. How We Use Your Information
- To provide natural gas service and manage your account
- To process payments and issue billing notifications
- To respond to customer service inquiries and resolve issues
- To send service updates, safety notices, and appointment reminders
- To send SMS messages if you have opted in
3. SMS Communications
By providing your mobile phone number and opting in during service registration, you consent to receive SMS communications from True Natural Gas. These may include billing reminders, service alerts, appointment notifications, and occasional customer surveys or offers.
Message and data rates may apply. Message frequency varies based on account activity. You may opt out at any time by replying STOP. For assistance, reply HELP or contact our support team at [email protected] or 770-502-0226.
We securely store opt-in records and never sell or share SMS opt-in information with third parties for marketing purposes.
4. Sharing Your Information
We do not sell your personal data. We only share information with trusted vendors and partners when necessary to deliver service, comply with regulations, or support secure billing and communication workflows.
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no transmission of data over the internet or wireless network can be guaranteed 100% secure.
6. Your Rights and Choices
- You may update or correct your personal information at any time by contacting us.
- You may opt out of SMS communications by replying STOP to any message.
- You may request deletion of your information, subject to service and legal obligations.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance user experience and gather analytics. You can control cookies through your browser settings.
8. Children’s Privacy
We do not knowingly collect information from individuals under the age of 18. Our services are intended for adults managing household utility services.
9. Changes to This Policy
This Privacy Policy may be updated periodically. Updates will be posted to this page with a revised effective date. We encourage users to review the policy regularly.
10. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
True Natural Gas
807 Collinsworth Road
Palmetto, GA 30268
📞 770-502-0226